Reference

Terms That Govern Your Nbazzi Account

These terms set out the rules between you and Nbazzi when you open an account, place a wager, or move funds through bKash, Nagad, or Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredTerms bind all activityUpdates notified in-app
Nbazzi Terms That Govern Your Nbazzi Account
HOW WE HANDLE ACCOUNTS

Security, Data and Account Integrity

Your account data is stored securely and accessed only by our operations team when it's needed to verify a transaction or investigate a dispute. We don't share your personal details with third parties outside of payment processing — that means your bKash or Rocket transaction data stays within the platforms involved. You can request a summary of the data we hold by contacting support through your registered account.

Account Security

Each login session is protected by OTP verification sent to your registered mobile. If you receive an OTP you didn't request, contact support straight away.

Data Retention

We hold account and transaction records for as long as required under the terms that apply to your eligible region. You can request deletion where local law permits.

Transaction Verification

Wallet activity via bKash, Nagad, and Rocket is matched against your account profile. Mismatches are flagged for manual review before any funds move.

Requesting Changes

To update your registered details or raise a data query, contact support via live chat or email with your account mobile number and the change you need.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a concern about how they've been applied to your account, our Bangladesh support team is the right first contact. You can reach us through live chat directly inside the platform, by email, or through the in-app help centre — your query goes to the same team whichever path you use.

Team online

Live Chat

Open the chat icon from any page inside your account. Our team responds during active support hours and can pull up your account history on the spot.

Email Support

Send your query to our support address listed under the Help section of your account. Include your registered mobile number for faster account matching.

In-App Help Centre

The Help Centre inside your account has a terms section with answers to the questions we get asked most. Search before raising a ticket to save time.

Common Questions About Our Terms

These are the questions we hear most about how our terms work in practice — from account eligibility to what happens when a payment is under review.

Yes. Whether you're on our cricket betting markets, live casino tables, or crash games, the same account terms govern your activity. Access in each area depends on your eligible region.

You can link multiple local payment methods to one account wallet. Each transaction is logged separately, and all three are subject to the same verification steps before funds clear.

We monitor eligibility requirements for supported regions. If access to any part of the platform changes for your area, we'll notify you through your account inbox before the change applies.

Contact our support team via live chat or email with your account mobile number and transaction reference. All disputes are reviewed by our operations team against the terms that apply to your region.

Yes. Any material update to these terms triggers an in-app notification to your account. Continued use of the platform after the effective date means you accept the revised terms.

If your account is suspended under a terms breach, your wallet balance is frozen pending review. Our team will contact you through your registered details to outline the next steps.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.